Returns – JamesLakel.com
Returns Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return most items within 30 days of delivery for a full refund or exchange.
Returns Eligibility
To be eligible for a return, your item must be:
- In its original condition
- Unworn and unused
- In the original packaging with tags attached
- Accompanied by proof of purchase
Non-returnable Items
Certain items cannot be returned for hygiene reasons:
- Earrings and other pierced jewellery
- Swimwear and underwear
- Personal care items
- Customised or made-to-order products
How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team to request a returns authorisation
- Complete the returns form included with your delivery
- Package the items securely in their original packaging
- Attach the returns label to the package
- Take the package to your local post office or arrange a collection
Returns Costs
The cost of returning items is the responsibility of the customer, unless the return is due to an error on our part or faulty goods. We recommend using a tracked delivery service.
Refund Processing
Once we receive your returned items, we will process your refund within 5-7 working days. The refund will be issued to your original payment method.
Exchanges
If you would like to exchange an item for a different size or colour, please return the original item and place a new order for the desired item.
Faulty Items
If you receive a faulty item, please contact us within 14 days of receipt. We will arrange a free returns label and process a replacement or refund as soon as possible.
Holiday Returns
Extended returns periods are offered during the holiday season. Please check our website for specific dates and terms during these periods.
Returns Status
You can check the status of your return by contacting our customer service team. Please have your order number ready when you get in touch.
Damaged Items
If your items arrive damaged, please contact us within 48 hours of receipt. We may require photographs of the damage to process your claim.
Returns Without Tags
We cannot accept returns of items without their original tags attached. Please ensure all tags remain on the items until you are sure you wish to keep them.
Sale Items
Items purchased during sale periods can be returned for a refund or exchange, provided they meet our standard returns conditions.
Gift Returns
Items received as gifts can be returned for exchange or credit note within 30 days of delivery. The credit note will be valid for 12 months.
International Returns
We currently only accept returns from UK addresses. If you need to return an item from outside the UK, please contact our customer service team for assistance.
Returns Timeframe
Please allow 14 days for your return to be processed from the date we receive it. You will receive email confirmation once your return has been processed.
Partial Returns
If you wish to return only some items from your order, this is absolutely fine. The returns process remains the same.
Returns Authorisation
All returns must be authorised by our customer service team before being sent back. Unauthorised returns may not be accepted.
Hygiene Considerations
For the protection of all our customers, we cannot accept returns of certain personal items unless they are faulty.
Sustainable Returns
We encourage environmentally friendly returns by reusing packaging where possible and using recyclable materials.
Returns Documentation
Please ensure you include all relevant documentation with your return, including the completed returns form.
Special Circumstances
If you have any special requirements regarding your return, please contact our customer service team who will be happy to help.
Quality Inspection
All returned items undergo quality inspection before refunds are processed. Items that show signs of wear may not be eligible for refund.
Returns Policy Updates
We reserve the right to update this returns policy at any time. The most current version will always be available on this page.
Customer Satisfaction
Your satisfaction is our priority. If you have any questions about our returns policy, please don’t hesitate to contact our customer service team.